PebblePad Training and Submission Fault
Delivered a training session to a cohort of around a dozen nursing students today who had been having multiple problems completing and submitting a particular portfolio. I had been working with one of...
View ArticleCustomer Support Calls
In preparation for my official* move to TEL Support my two bosses wanted to know more about the quantity and type of customer support Blackboard and PebblePad require, as I will be transferring the...
View ArticlePebblePad 3 Demonstration
The wonderful, magnificent, brilliant Alan gave me a demonstration of PebblePad 3 today using his private account – it looks great but retains all the same functionality. This is a long overdue update,...
View ArticlePebblePad Usage by Faculty
A complex report for a simple request – how many people are using PebblePad per faculty? Complex because the user data in PebblePad doesn’t contain any information beyond key, username, forename,...
View ArticlePositive PebblePad Feedback
From a student: “Excellent, it’s there! thank you so so much for this! I’m so grateful honestly! Thank you so much for helping me :)” She had lost some work from PebblePad which I was able to recover...
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New Analytics Report
For the past three years now I’ve been running Google Analytics on Blackboard and compiling a monthly report for senior management and steering groups. A standard was agreed for what this should...
View ArticleHandover Documentation
One of my first projects after being seconded to TEL Support was writing procedure notes for my colleagues on the Senior Helpline covering all of the customer support I provide for Blackboard,...
View ArticleAnalytics Report Procedure
As part of my handover arrangements I have had to write a set of instructions on how to compile the learning analytics report I have been responsible for. This document alone was such an extensive...
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Experience Better Tutoring Webinar
Or, to give it it’s proper title, “Creating an Effective Environment for Personal Tutoring and Research Supervision”. This was part of PebblePad’s 2015 webinar series ‘Experience Better’ and was...
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